How it Works

Contact Care lifeline, help at the touch of a buttonWhat is a Lifeline / Community Alarm / Telecare?

Community Alarm, Telecare System, Personal Alarm or Panic Button, are all names used for the Lifeline Alarm system. A Lifeline Alarm consists of the button you wear and a small box that sits near your telephone. The button has a range of around 50m, thus covers your home and garden. The button is lightweight and showerproof. It plugs in simply alongside your existing telephone and does not affect your WiFi connection.

local regional call centre for contact care lifeline serviceHow the Contact Care Lifeline Alarm works:

When the button is pressed the unit makes a call through to our Call Centre (in East Anglia), answered by a Trained Operator, who will immediately see all your details on their screen.  You can communicate through the unit, The operator will call one of your local emergency contacts or emergency services if needed.

If you are too far from the unit to speak to us or to hear our voice (in the garden or the bathroom for example) we will contact your local friend or local family member to come check on you and the situation. So even without speaking to us, you know someone will be around shortly.Press your Contact Care pendant alarm if you fall or feel unwell.

So, Press your button and you are through to a real person, who speaks to you by name, and can help. Our call centre is staffed 24 hours a day, every single day of the year.

The ‘Little Red Button’ can be worn around your neck (pendant alarm) or your wrist. It is small, shower-proof and easy to press. The indented shape of the button however, makes it difficult to set off accidently.

Lifeline install within 3 working daysHow is the Lifeline Alarm installed?

When you call or email us we will arrange a convenient time to visit and install your alarm.

When installing we make sure you really understand the equipment. We will demonstrate how the lifeline alarm works, explaining clearly and at your own pace. We will also record your personal and medical details. We make a final check before leaving, around 45 minutes in total.

You will need a phone socket in the vicinity of an electricity socket (not across a corridor or doorway from each other). And details of at least two local Emergency Contacts (we are happy to take more). These may be neighbours, local friends or relatives with a key (or your keysafe code).

Lifeline equipment Service checked every 2 yearsWhat if there are any problems?

It is a reliable unit that stays inactive until your button is pressed. We ask you to test your button every month, this will get you used to it and check there aren’t any problems. If there is ever a fault with your lifeline, we will visit ASAP and fix it, there are no extra charges for normal mechanical failure.

For further information see Frequently Asked Questions.

KeysafesA keysafe further enhances your lifeline use

A keysafe is a small, secure, metal box that attaches to a wall outside your home. Your key fits inside. A code is used to get into the safe. If you have a keysafe fitted we can direct an ambulance crew to its location and they can get straight in to help you. If you live in Norfolk keysafes also enable you to include Norfolk Swift Response as an extra emergency contact. You could contact your local Handman Service, via your local council to arrange installation of one.


Assistive Technology (Telecare)

What is this? Other aids can attach to your lifeline and activate it, like a Fall Detector, Smoke Detector, Door Exit Sensor etc. These are quite specialised pieces of equipment that can be extremely effective in certain circumstances. For more information, please contact your local Adult Social Services.

You may like to read our article on Home adaptations for Independent Living.