Contact Care are committed to continue providing our vital service to the most vulnerable people in our communities. During the Covid-19 (coronavirus) outbreak, we are taking additional precautions to protect our customers and employees following government guidelines.

Personal alarm installed within 3 working days

INSTALLATION- We install all our lifelines, which will be ready to use before we leave.

Little Red Button activates personal alarm unit

PERSONAL ALARM  worn around the neck or wrist. No need to charge as fitted with a long life battery.

Press your Contact Care personal alarm for assistant

PRESS FOR HELP Your button is easily pressed in event of a fall or feeling unwell.

Trained call centre operator responds to personal alarm call

PROFESSIONAL CALL-CENTRE Our trained operators will arrange for help to come

Your personal alarm will summon help 24 hours a day

HERE FOR YOU The button can be pressed any time, 24 hours a day, 365 days a year.

We check your Personal Alarm every two years

MAINTANANCE – We attend to essential equipment maintenance.







CONTACT CARE have been providing a reliable Lifeline Alarm Service since 1987. Wherever you live in Norfolk, Suffolk, Essex or Cambridgeshire, our service will provide you with help and reassurance at the touch of a button. Our 3000 customers find it gives them and their families peace of mind. What do our customers say? 

With your personal alarm button you can call for help day or night, from anywhere in your home or garden (within 50m of the lifeline unit), 365 days of the year.

Getting Started: You will need a landline phone, an available electric socket and additionally a minimum of two local contacts. Find out more about LIFELINE INSTALLATION.

How much does it cost? There is a weekly charge of £3.70 and a one-off install fee of £40, excluding VAT, as most of our clients are exempt. Find out more about VAT exemptions 

We do not charge any extra for the Adult Social Services Assistive Technology Team to link additional assistive technology (Smoke & Heat Detectors, Co2 Alarms, Fall Detectors, Bed Sensors & Door Sensors) to our units.

You can also check out our useful articles on older people’s services, health and home adaptations.

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Saffron Accreditation

 Saffron Housing Trust Limited is an exempt charity registered in England by the Financial Conduct Authority under the Co-operative and Community Benefit Societies Act 2014
(Register Number 32427R) · Registered Office: Saffron Barn, Swan Lane, Long Stratton, Norfolk NR15 2XP